Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Contact Us
For any inquiries or support, please reach out to our dedicated team who is ready to assist you with your needs and ensure a smooth experience.
Customer Support
Our customer support team is available 24/7 to help you with any questions or issues you may encounter while using our platform.
Inquiries
If you have any specific inquiries, feel free to fill out our contact form, and we will get back to you as soon as possible.
Feedback
We value your feedback and suggestions. Please share your thoughts with us to help improve our services and offerings.
Technical Support
For technical assistance, please visit our help center or contact our support team for immediate help with any technical issues you may face.
Business Hours
Our business hours are Monday to Friday, 9 AM to 5 PM. We strive to respond to all inquiries within one business day.
